Freight

Architectural Walls

Freight Terms of Service

FOB Manufacturing Site, Agam, 6955 Business Parkway, Elkridge MD 21075

Our customers reserve the right to select their carrier based on contracts or best shipping rates they may have negotiated.  As a service, Agam is pleased to offer to coordinate with a carrier that Agam has existing relationships with and provide for our customers “Freight Pre-Paid and added to the invoice” service.  This is no way relinquishes our customers obligations to contractual obligation to the carrier and to inspect all shipments upon receipt and file any needed claims.  Upon request Agam will provide a freight quote for pending estimates and orders. 

All shipments and deliveries as part of the business relationship with Agam are subject to satisfactory credit approval with Agam’s Finance team in advance of shipments.

Freight Method

Agam will ship FedEx, FedEx Freight, UPS Ground or other (as needed), size and destination permitting. We do our best to meet, but cannot guarantee, the requested shipping date, loading, and routing instructions. 

Credit Card Payments

When using a credit card to pay for a project where Agam is arranging freight, a separate credit card charge will be made in addition to the charge for the product. This does not apply to customers who schedule shipping through an independent carrier.

Damaged Merchandise

Although we make every effort to ensure orders arrive safely, concealed damage can occur from rough handling in the shipping process. In this event, the amount of this damage is collectible by the recipient from the carrier upon presentation of proper claim with the carrier. Packages and pallets should be thoroughly inspected upon receipt and opened if damage is suspected.  If damage occurs, the customer should notify Agam promptly, note the damage on the Bill of Lading (BOL) or with the delivery driver if UPS or FedEx, and take relevant photos for documentation.

Claims

All claims must be made within 10 days after receipt of goods. Risk for the goods falls upon the purchaser upon leaving Agam’s facility.